Frequently Asked Questions

Starting your CARE journey

• What types of services are provided?

  

  

• How does CARE's approach to healthcare differ from traditional medicine?

  

  

• Why should I book a lab visit if I feel fine?

  

  

• When should I book my first lab visit with CARE?

  

  

• Do I have to have a prescription to book my lab visit?

  

  

• How do I schedule a lab visit?

  

  

• Where will the tests be conducted?

  

  

• Can I walk in, or do I need to book in advance?

  

  

• Can I do my blood test at home? 

  

  

• Are the solutions offered at CARE safe?

  

  

• Who are our health checks suitable for?

  

  

• Who are our health checks not suitable for?

  

  

• How do I prepare for the lab visit?

  

  

• Do I need to stop taking my medications before my lab visit?

  

  

• Can I exercise before my lab visit?

  

  

• How can I reschedule my lab visit?

  

  

• Should I reschedule my lab visit if I’m sick?

  

  

• What if I have a history of fainting during a blood test?

  

  

• What happens if I'm unable to make my lab visit?

  

  

• Can I use CARE if I live outside of Switzerland?

  

  

Exploring our services

• What is the difference between a Blood Check-up and a Full Body Check-up?

  

  

• What does the Blood Check-up include?

  

  

• Which blood markers are tested in the Blood Check-up?

  

  

• What does the Full Body Check-up include?

  

  

• Which blood markers are tested in the Full Body Check-up?

  

  

• Can I book an Add-on (e.g. Men’s Health, Immune Support) without booking a Check-up?

  

  

• Do you measure PSA? 

  

  

• Will I talk with a doctor during my lab visit?

  

  

• What is the duration of a lab visit?

  

  

• What are the benefits of regular lab visits?

  

  

• In which laboratory are the blood samples analyzed?

  

  

• How can I pay for the services?

  

  

• What happens after the lab visit?

  

  

Understanding your results: Medical Report & Video Consultation

• Why do you need so many details about my lifestyle to review my results?

  

  

• How do I interpret my results?

  

  

• When and how will I receive my results? What happens next?

  

  

• Does a doctor review my results?

  

  

• What happens if my results indicate an urgent health concern?

  

  

• How long does it take to receive my medical report?

  

  

• How does a Medical Consultation Work?

  

  

• What can I do if I do not understand my results?

  

  

Managing your insurance & Payment

• Will my supplementary insurance cover the costs?

  

  

• I don't have supplementary insurance. Will my regular insurance cover it?

  

  

• When will I receive my invoice for insurance?

  

  

• How often do I get reimbursed?

  

  

Navigating the CARE App

• When will I be able to use the CARE App?

  

  

• What does my CARE Score indicate?

  

  

Ensuring policy & data security

• Who has access to my data?

  

  

• Is my data safe and secure?

  

  

Contact us for support